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Building and Safety

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1. How do I obtain a certificate of occupancy?

CityCare

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1. What services does CityCare cover?
2. What do I do when I notice something after the City's regular business hours?
3. How will my report be answered?
4. When is it appropriate to call 911, the Sheriff's Station, or CityCare?

Connect CTY

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1. What is the Connect-CTY service?
2. How does the service work?
3. What types of messages will be sent using the service?
4. Does the Connect-CTY service replace other systems that have been used to provide time-sensitive information to residents?
5. Is my telephone number included in the notification database?
6. May I use a cell phone as my notification database listing?
7. What precautions are being taken to protect personal information?
8. Will there be a way to positively identify incoming calls which are made by the city using the system?
9. Will the Connect-CTY service work if I have a call screening system on my phone?
10. If I am a non-resident home or condominium owner, what phone should be listed in the notification database?
11. Do I need to add a suite number or apartment number to my address entry?
12. If I have provided more than one phone number, when will they be called?
13. My primary phone or my second listing is a cell phone with a non-local area code. Will the Connect-CTY service call numbers outside the area?
14. How does the Connect-CTY system respond to busy signals or no-answer situations?
15. I am receiving city notification calls at my fax or my secondary phone line. Can I switch to have the system call my primary phone number?
16. I answer the phone but the “Hello” message repeats. It then hangs up, calls back, and the same thing happens again. How can I hear the entire message?
17. Will I receive calls other than non-emergency notifications?
18. Is there a way to opt-out of receiving non-emergency notifications?

Engineering

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1. How do I report a streetlight outage?
2. How do I report a service request to the CIty such as a pot hole, a damaged street sign, a traffic signal malfunction, a broken sprinkler head, etc.?
3. How do I find out more about Capitol Improvement projects in the City?
4. Who do I contact about drainage issues?
5. How to I obtain an encroachment permit?
6. Not finding the answer you are looking for?

General

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1. How do I obtain a birth certificate?
2. How to I obtain a Death Certificate?
3. Is Westlake Village located in Los Angeles County or Ventura County?
4. Do I need a City business license to operate a business in the City of Westlake Village?
5. If I would like to get more involved in my City, what opportunities are available?
6. How and where do I register to vote?
7. Who handles Building and Safety services for the City?
8. Are City Council meetings shown live on T.V. or streamed online?
9. Does the City publish a newsletter?
10. How do I submit a claim to the City?
11. What are the City's Development Standards?
12. How do I request documents from the City?
13. Where can I obtain information on City elections?
14. What are the City's regulations on fences and walls?
15. How do I obtain a permit to host a run/bike ride/parade in the City?
16. How do I obtain a permit to film in the City?
17. Does the City have Homeowner's Associations?
18. How do I obtain a marriage license?
19. How do I obtain a passport?
20. How do I obtain a permit from the City?
21. How do I obtain Public Records from the City?
22. Where do I get information on street signs in the City?
23. Is there free wifi at the Civic Center?
24. Not finding the answer you are looking for?

Library

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1. Does the library offer Youth programs?
2. What are the library hours?
3. Does the library offer "Teen" specific programs?

Parks and Recreation

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1. When do the City's parks open and close each day?
2. Can I reserve a City park for a birthday party?
3. I've heard that the City acts as a clearing-house for sports organizations wishing to reserved a field at Oaks Christian School. Is that true?
4. What youth public recreation programs does the City offer?
5. What senior recreation programs does the City offer?
6. Not finding the answer you are looking for?

Planning

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1. Where do I obtain a building permit?
2. Who do I call for questions regarding the General Plan?
3. How do I obtain a Plan Check from the City?
4. Who do I contact about an unsafe or unhealthy home in the City?
5. Where do I begin if I am interested in building in the City?
6. Not finding the answer you are looking for?

Public Safety

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1. When is it appropriate to call 911 or the Sheriff's Station directly?
2. What do you recommend I do if I see someone speeding or driving recklessly in the community?
3. Does the City impose any requirements for door-to-door solicitation?
4. How long can a vehicle be parked on a public street?
5. Who handles Animal Control Services for the City?
6. Are the restrictions on parking recreation vehicles, trucks, and trailers on City streets?
7. What information does the City provide on Emergency Preparedness?
8. Where can I go to get finger printing?
9. Are there any Sheriff's Department programs specifically for juveniles?
10. How do I start a Neighborhood Watch program?
11. Where are the regulations on Noise in the City?
12. How do I contact the Sheriff's Department in a non-emergency?
13. Does the City have a Volunteer Patrol program?

Refuse Collection and Recycling

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1. Does the City provide any household hazardous waste recycling programs for its residents?
2. Who provides trash pick-up services to the City?
3. My neighbor's yard is accumulating trash. Who do I call?
4. Not seeing the question you are looking for?

Sports Fields

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1. Who can use the Oaks Christian Sports Fields?

Transportation

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1. What transportation programs does the City provide for its residents?